BLUSHOES RETURN & REFUND POLICY

We want you to love every step in your BluShoes. If not, here’s how we make it right.

Last Updated: [Date]

1. Eligibility

✅ Accepted:

  • Items unused, in original packaging with tags within 30 days of delivery.

  • Defective/damaged items (report within 7 days).

❌ Not Accepted:

  • Customized/personalized products.

  • Final sale items (marked “Non-Returnable”).

2. How to Return

Step 1: Email us at contact@blushoes.shop with:

  • Order number

  • Product photos (if defective)

Step 2: We’ll send:

  • A prepaid return label (US customers) OR

  • Instructions for self-shipping (international).

Step 3: Ship items to:
BluShoes Returns, 837 W. 59th Terrace, Kansas City, MO 64113

3. Refund Processing

  • Timeline: 5-10 business days after we receive your return.

  • Original Payment Method: Refunds go back to your card/PayPal.

  • Store Credit: Opt for instant credit (+10% bonus if chosen).

Note: Shipping fees are non-refundable unless the return is our error.

4. Exchanges

Need a different size/color?

  • Fast-track option: Return the original and place a new order (email us for waived shipping).

5. Damaged/Defective Items

Contact us immediately at contact@blushoes.shop with:

  • Photos of the issue

  • Order number

We’ll send a replacement or full refund + return label.

6. International Returns

  • Customers outside the U.S.: Return shipping costs are your responsibility.

  • Refunds may exclude customs/duties fees.

FAQ

🔹 “How long for my return to arrive?” → 3-7 days (U.S.), 10-20 days (international).
🔹 “Lost my return label?” → Email us for a resend.
🔹 “Wrong item received?” → We’ll cover return shipping + expedite the correct item.

Contact Us
📞 Phone: +1 (251) 462-3177 (Mon-Fri, 9AM-5PM CST)
📧 Email: contact@blushoes.shop